At Similia Research Laboratory Private Limited, we are committed to providing our customers with a satisfying shopping experience. We understand that occasionally, you may need to return or exchange a product. This Return Policy outlines our guidelines for returns, exchanges, and refunds to ensure your shopping experience with us is hassle-free.
Eligibility for Returns and Exchanges
You may be eligible for a return, exchange, or refund under the following conditions:
Damaged or Defective Products:
If you receive a damaged or defective product, please contact our Customer Service team at 9204202827 between 10:00 am to 08:00 pm any day of the week except Friday or mail us at [email protected] within 7 days of receiving the item to initiate a return or exchange.
Incorrect Item Received:
If you receive the wrong item, please notify us within 7 days of receiving the item to arrange for a return or exchange.
Return Process
To initiate a return or exchange, please follow these steps:
- Contact Customer Service: For damaged, defective, or incorrect items, contact our Customer Service team at 9204202827 between 10:00 am to 08:00 pm any day of the week except Friday or email us at [email protected] to request a return authorization.
- Package Your Item: Ensure that the item is in its original packaging and includes all accessories, manuals, and any promotional materials.
- Ship the Item: Ship the item yourself to the address provided by our Customer Service team. We recommend using a trackable and insured shipping method.
- Confirmation: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your return or exchange. If approved, we will process your refund or ship the replacement item.
Refund Policy
Damaged, Defective, or Incorrect Items: If your return is approved for damaged, defective, or incorrect items, we will provide a full refund, including the cost of standard shipping. Refunds will be issued using the original payment method.
Exclusions
Please note that the following items are not eligible for returns or exchanges:
- Items that have been used, altered, or damaged due to customer misuse.
- Personalized or customized items.
- Clearance or final sale items.
Contact Information
If you have any questions or need assistance with the return process, please contact our Customer Service team at:
Email- [email protected]
Customer Service Phone Number- 9204202827
Changes to this Return Policy
Similia Research Laboratory Private Limited reserves the right to update or modify this Return Policy at any time. Any changes will be effective immediately and will be reflected on our website.
By shopping with us, you agree to adhere to the terms and conditions outlined in this Return Policy. We appreciate your business and strive to provide you with the best possible service. Thank you for choosing Similia Research Laboratory Private Limited.
Similia Research Laboratory Private Limited
MILKI MOHALLA, ARRAH
BHOJPUR, BIHAR
www.similiarlindian.com
07-10-2023